Wheelchair Dispatch and A. SPVR Job Description


Please know that both positions will be assigned on daily basis and as required by the need of the operation and/or manpower requirements


  • Answering phone calls for wheelchair requests from airlines
  • Inputting Wheelchair Requests and Dispatching Ticket Counters, Arrivals and Boarding’s
  • Communicate Status of Wheelchair Requests to Airlines
  • Maintain Radio Communication with Supervisors, Assistant Supervisors and Drivers
  • Maintain Deviation of Employees, Assign Lunches and Breaks to agents
  • Create and Maintain Operation Plan and Boarding Log
  • Assist passengers at the arrivals and departure levels including (FIS)
  • Maintain, organize and count Run Slips
  • Keep track of equipment – Radios, Aisle Chairs, Slings
  • Communicate any issues to Supervisors
  • Keep Track of Connecting flight Passengers and Maintain Log

Assistant Supervisor

  • Enforce Safety and Company Guideline
  • Coordination of Arrival and Departure Wheelchair Requests
  • Coordination of FIS (Federal Inspection Service) area (i.e.… Post D, Meet & Greet)
  • Maintain Communication with Dispatch, Supervisors and Assistant Supervisors daily
  • Maintain constant communication with CBP, AVSG, and CSR’s
  • Complaint Resolution
  • Assist passengers at the arrivals and departure levels including (FIS)
  • Writing reports and attends staff meetings
  • Delegating subordinates
  • PLUS, any other duties as required by the operations


  • Must be proficient in English
  • College Experience Preferred
  • Airport experience a big plus
  • Must have some supervisory experience
  • Able to stay overtime to get the work done in timely manner
  • Good customer service skill
  • Good telephone etiquette
  • Must be able to work at a fast-paced environment
  • Must be able to stand 6 to 8 hours daily
  • Ability to push a passenger up/down a 6º slope
  • Ability to lift a 350 lb. passenger to and from a seat, push a 350lb passenger, and maneuver 50 lbs.
  • Must have a valid CA Driver License
  • Must pass a background check and pre-employment physical and drug screen
  • Must be able to legally work in the U.S.A.

Airport Terminal Management (ATM), as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.