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Interline Coordinator Job Descriptions

ESSENTIAL FUNCTIONS

It is the responsibility of the Interline Coordinator to assist passengers who are traveling on connecting flights. An Interline Coordinator’s duty include all of the following:

  • Direct passengers to the Interline Recheck designated drop off locations. (ie. CSDR 1, CSDR 2, TBIT Belt)
  • Ensure that baggage with insufficient times LAX bound, not properly tagged, or have missed their connection flight are not introduced into the Interline Baggage System.
  • Direct passengers that have missed their connection flight to the appropriate airline staff.
  • Retrieve all baggage that has mis-dropped from the Interline Baggage Carousel.
  • Read and understand bag tag information.
  • Learn flight schedules.
  • Monitor the Interline Baggage key entry points.
  • Communicate with the Carousel Lead and Supervisor for mis-dropped baggage.
  • Refuse any baggage that is received after the cut off time.
  • Provide excellent customer service to all passengers.
  • PLUS, any other duties as required by the operations

QUALIFICATIONS

  • Must have a High School Diploma or higher
  • Must be able to stand 6-8 hours daily
  • Must be able to lift, sort} carry and transfer baggage weighing between 50 to 75 lbs
  • If required, one must pass an AOA written test within the first 2 attempts
  • Must be proficient in English
  • Positive Interpersonal Skills — Coordinators are required to interact with the general public in a professional manner
  • Good Communication Skills — In order to communicate effectively and efficiently, Coordinators must show a basic understanding of English comprehension, to include writing and speaking proficiently
  • When speaking with passengers, Coordinators must give their full attention to what the passenger is saying, take time to understand what is being said, and ask questions to figure out how to best assist the passenger
  • Airport experience a big plus
  • Able to stay overtime to get the work done in timely manner
  • Must be able to work at a fast-paced environment
  • Must pass a background check and pre-employment physical and drug screen
  • Must be able to legally work in the U.S.A

Airport Terminal Management (ATM), as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.