Wheelchair Agent

Overview:

Airport Terminal Management (ATM) provides wheelchair services for travelers at the Los Angeles International Airport (LAX). These services are available to all patrons who have a departing or arriving flight at LAX and includes a staff member to assist wheelchair travelers to their destination within the airport.

Position Objective:

The Wheelchair Agent position is responsible for assisting customers navigate around the airport safely and promptly.

Primary Duties:

• Safely transport passengers throughout the airport
• Follow safety precautions at all times
• Assist passengers at baggage claim as may be necessary
• Be knowledgeable of the airport and navigating around
• Interact with passengers in a positively interpersonal way
• Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc…)
• Be compliant with TSA standards and regulations

Requirements:

• Must be proficient in English
• Able to stay overtime to get the work done in timely prompt manner
• Good customer service skill
• Good telephone etiquette
• Must be able to stand 4 to 6 hours daily
• Ability to push a passenger up/down a 6º slope
• Ability to lift a 350 lb passenger to and from a seat
• Knowledge of TSA security screening procedures for persons who are non-ambulatory
• Knowledge of Immigration and Customs procedures a plus
• Must pass an extensive background check
• Must be able to legally work in the U.S.A.

Airport Terminal Management (ATM), as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.