Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the FIS (Federal Inspection Service) area.
Safely lifts special needs passengers up/downstairs, seats of aircraft, and in/out of wheelchairs.
Assist with transporting mobility-impaired passengers Assist passengers with completing documentation in order to be processed by US Customs.
Read appropriate paperwork to identify the name, international flight information, date, and special service request details to ensure special needs passengers are taken to the correct gate destination.
Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
Reads the airport monitors to determine arrival and departure information and arranges gates for incoming passengers who need special assistance.
Greets passengers in a friendly and courteous manner.
Uses Tracking system and or by Dispatchers to provide pickup and drop-off of special needs passengers.
Communicates instructions and special services to gate agents or other personnel for passengers with special needs.
Gathers wheelchairs in the concourse and returns them to the staging area for use.
May assist in arranging ground transportation.
Ensure all mobility-impaired passengers are given adequate service.
Coordinate between Wheelchair Staff and Baggage porter provider.
Transport passengers out of the Customs area to the meet and greet lobby area. (located at arrival level)
Transport passengers to their connecting flights/terminals when appropriate.
All other duties as assigned.
Must be proficient in English
Must have a flexible schedule
Must have a valid Driver’s License issued by CA (TTV DRIVERS) and maintained in good standing
Must have a High School Diploma or higher
Able to stay overtime to get the work done in a timely prompt manner
Good customer service skill
Must be able to stand/walk 4 to 8 hours daily
Ability to push a passenger up/down a 6º slope
Push a 350lb wheelchair passenger, lift and maneuver 50lbs
Must pass a background check and pre-employment physical and drug screen
Must be able to legally work in the U.S.A.
Tech-savvy. Must be proficient in the use of modern technology (computers, devices, cell phone applications, etc.)