Job – Wheelchair Agent

Job requirements

• Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the  FIS (Federal Inspection Service) area. 
• Safely lifts special needs passengers up/downstairs, seats of aircraft, and in/out of wheelchairs.
• Assist with transporting mobility-impaired passengers Assist passengers with completing documentation in order to be processed by US Customs.
• Read appropriate paperwork to identify the name, international flight information, date, and special service request details to ensure special needs passengers are taken to the correct gate destination.
• Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
• Reads the airport monitors to determine arrival and departure information and arranges gates for incoming passengers who need special assistance.
• Greets passengers in a friendly and courteous manner.
• Uses Tracking system and or by Dispatchers to provide pickup and drop-off of special needs passengers.
• Communicates instructions and special services to gate agents or other personnel for passengers with special needs.
• Gathers wheelchairs in the concourse and returns them to the staging area for use.
• May assist in arranging ground transportation.
• Ensure all mobility-impaired passengers are given adequate service.
• Coordinate between Wheelchair Staff and Baggage porter provider.
• Transport passengers out of the Customs area to the meet and greet lobby area. (located at arrival level)
• Transport passengers to their connecting flights/terminals when appropriate.
• All other duties as assigned.

QUALIFICATIONS

• Must be proficient in English
• Must have a flexible schedule
• Must have a valid Driver’s License issued by CA (TTV DRIVERS) and maintained in good standing
• Must have a High School Diploma or higher
• Able to stay overtime to get the work done in a timely prompt manner
• Good customer service skill
• Must be able to stand/walk 4 to 8 hours daily
• Ability to push a passenger up/down a 6º slope
• Push a 350lb wheelchair passenger, lift and maneuver 50lbs
• Must pass a background check and pre-employment physical and drug screen
• Must be able to legally work in the U.S.A.
• Tech-savvy. Must be proficient in the use of modern technology (computers, devices, cell phone applications, etc.)

Must Bring

• Resume
• Valid CA. I.D or License (For Driver positions)
• Employment (Passport, Green Card, etc.)
• Dress for Success!