Job – Wheelchair Agent

Job requirements

  • Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the  FIS (Federal Inspection Service) area. 
  • Safely lifts special needs passengers up/downstairs, seats of aircraft, and in/out of wheelchairs.
  • Assist with transporting mobility-impaired passengers Assist passengers with completing documentation in order to be processed by US Customs.
  • Read appropriate paperwork to identify the name, international flight information, date, and special service request details to ensure special needs passengers are taken to the correct gate destination.
  • Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
  • Reads the airport monitors to determine arrival and departure information and arranges gates for incoming passengers who need special assistance.
  • Greets passengers in a friendly and courteous manner.
  • Uses Tracking system and or by Dispatchers to provide pickup and drop-off of special needs passengers.
  • Communicates instructions and special services to gate agents or other personnel for passengers with special needs.
  • Gathers wheelchairs in the concourse and returns them to the staging area for use.
  • May assist in arranging ground transportation.
  • Ensure all mobility-impaired passengers are given adequate service.
  • Coordinate between Wheelchair Staff and Baggage porter provider.
  • Transport passengers out of the Customs area to the meet and greet lobby area. (located at arrival level)
  • Transport passengers to their connecting flights/terminals when appropriate.
  • All other duties as assigned.


  • Must be proficient in English
  • Must have a flexible schedule
  • Must have a valid Driver’s License issued by CA (TTV DRIVERS) and maintained in good standing
  • Must have a High School Diploma or higher
  • Able to stay overtime to get the work done in a timely prompt manner
  • Good customer service skill
  • Must be able to stand/walk 4 to 8 hours daily
  • Ability to push a passenger up/down a 6º slope
  • Push a 350lb wheelchair passenger, lift and maneuver 50lbs
  • Must pass a background check and pre-employment physical and drug screen
  • Must be able to legally work in the U.S.A.
  • Tech-savvy. Must be proficient in the use of modern technology (computers, devices, cell phone applications, etc.)

Must Bring

  • Resume
  • Valid CA. I.D or License (For Driver positions)
  • Employment (Passport, Green Card, etc.)
  • Dress for Success!

Interview Location

Proud Bird – 11022 Aviation BlvdLos Angeles, CA 90045